We understand that the perfect dress can be a big expense. Therefore, you can reserve or order your dream wedding dress in our showroom by leaving a deposit. Deposits are non-refundable unless we are unable to order your dress for you. Balance of full payment must be made prior to shipment of dress from supplier to us. No deposits will be refunded if full payments are not completed prior to the due date.
Online payments: Stripe, Klarna and Clearpay
The payment methods available for your order are displayed at checkout. Availability can depend on your order, location and the provider’s checks. Please read the information shown for your chosen method before confirming your payment.
Stripe card payments
We use Stripe to process card payments. Stripe and the relevant financial providers handle payment authorisation and may require additional authentication. Stripe also processes payment information to help detect fraud and manage transactions. See Stripe’s privacy policy for details.
Klarna
Where Klarna is offered at checkout, availability is subject to Klarna’s assessment and approval. Your payment arrangement is with Klarna and is governed by the terms presented to you by Klarna. Review the payment dates, any charges and the consequences of missed payments before agreeing. You remain responsible for meeting the obligations in your agreement. Read Klarna’s UK terms and conditions.
Clearpay
Where Clearpay is offered at checkout, you must meet its eligibility requirements and receive its approval. Your Clearpay agreement sets out your payment schedule and obligations. Late payments can lead to fees, and missed payments may affect your credit record and future access to credit. Read the agreement before accepting and only use it if you can afford the repayments. See Clearpay’s terms of service.
Returns, refunds and payment questions
For an order or return query, please contact our boutique and refer to our returns policy. For questions about a Klarna or Clearpay account or payment schedule, contact that provider. Do not assume a return request automatically pauses a payment: follow your provider’s instructions while the return is being processed. These payment arrangements do not replace your statutory consumer rights.
Details of how information is shared with payment providers appear in our Privacy Policy.